Shipping

Shipping

Welcome to Symvago, and thank you for your interest in our products. We are committed to providing you with a seamless shopping experience. Below, you will find essential details regarding our shipping procedures that ensure you receive your products promptly and efficiently.

Order Confirmation
Once you place your order, you will receive an order confirmation email, which includes your order number and receipt. Please check both your inbox and spam folder. If you do not receive this email, contact us at info@symvago.com with the subject "Order Confirmation Not Received," and our customer service team will assist you.

Shipping Charges and Processing
Our goal is to dispatch your order as swiftly as possible. Orders are processed immediately upon confirmation:

  • Handling Time: We strive to ship your purchase within 1-3 business days. During peak periods, handling times may extend to 6 days.
  • Transit Time: Typically, delivery takes 7-12 business days worldwide. Please note that all shipping times exclude delays caused by customs and clearance processes. On average, your package will be delivered within 8 days at the latest. For orders to Canada, delivery may take 12-20 business days.
  • Shipping Costs: We offer free shipping on all orders worldwide.
  • Shipping Method: We utilize various reputable couriers depending on your region to ensure the fastest delivery.

Changing Your Shipping Address
If you need to change the shipping address after placing your order, please email us within 24 hours at info@symvago.com.

Order Cancellations and Modifications
If you wish to cancel or modify your order, please contact our customer service team as soon as possible at info@symvago.com. Note that once an order has been shipped, it cannot be canceled or modified.

Tracking Your Order
You will receive a tracking number via email once your order has shipped. Use this number to track your order's progress to your doorstep. If you do not receive a tracking number within 7 business days of placing your order, please contact us for assistance.

For any further questions, feel free to reach out to us at info@symvago.com. Happy shopping!